Responsibilities:

• Manage and maintain the Microsoft 365 environment, including Exchange Online, SharePoint, Teams, OneDrive, and other Office 365 applications.
• Administer and support Microsoft 365 E5 license features, focusing on identity management, security, and compliance.
• Implement and manage Azure Active Directory (AAD) for identity, access management, and integrated enterprise applications.
• Ensure proper configuration and maintenance of Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Collaborate with the Cybersecurity department to:
• Configure and manage MS365 security features, including Advanced Threat Protection (ATP), Data Loss Prevention (DLP), and Conditional Access policies.
• Monitor security alerts and respond to incidents in a timely manner.
• Ensure compliance with industry standards and regulatory requirements.
• Manage the day-to-day operations of systems by monitoring system performance, configuration, maintenance, and repair.
• Administer the Service Desk system for IT service management.
• Manage and deploy patches using Patch Manager tools to ensure all systems and security patches are up-to-date and secure.
• Develop, maintain, and monitor backup procedures for all host operating systems and host-based applications.
• Perform regular backup and recovery tests to ensure data can be restored as needed.
• Analyze system logs and events, seeking appropriate solutions where needed.
• Develop custom scripts and testing procedures to ensure operational reliability.
• Assist in the planning and implementation of various operating systems and services.
• Assist in the organization and inventory of all hardware and software resources.
• Manage the communication rooms, including network hardware, firewalls, software, and equipment such as air-conditioning systems and UPS.
• Monitoring, analysis, troubleshooting network problems and escalating problems to vendor.
• The manager is authorized to assign the employee to any task within the department.

Qualifications:

Bachelor’s degree in IT or a related field

• At least 4-6 years of experience in a similar role within a medium to large enterprise environment
• Relevant certifications such as:

- Microsoft 365 Certified: Enterprise Administrator Expert

- Microsoft Certified: Azure Administrator Associate

- Microsoft Certified: Security, Compliance, and Identity Fundamentals

• ITIL Foundation Certification
• Hands-on experience with other Microsoft cloud services, such as Microsoft Information Protection and Microsoft Defender
• Familiarity with other backup and disaster recovery solutions
• Experience with cloud environments
• Extensive knowledge of LAN, WAN, and network equipment

Skills and Competencies:

• Strong and broad technical IT skills and cloud experience
• Excellent communication skills
• Ability to troubleshoot and repair issues
• Ability to multi-task and work under pressure
• Strong adherence to corporate standards and strict procedures
• Ability to learn and utilize new concepts quickly
• Good English, team-playing attitude, interpersonal skills, and autonomy